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Riverside Herald
When the address on your website is not really yours
Platform-managed contact addresses help part-time traders go live quickly. South African consumer law still expects honest footers—and customers notice when the
A honey seller near Hartbeespoort finally puts up a website before winter market season. The contact page shows hello@sunrisehoney.co.za. The owner, Thandi, answers on her phone between stall shifts. A visitor assumes they are writing to Thandi. They may not be. On many small-business platforms, that address is a shared support inbox—monitored by the owner, a part-time assistant, and sometimes the platform operator who built the site. Mail arrives in one queue. Replies may…